PlattForm People: Joy Booth

"Does anyone want half of a sandwich? It’s really yummy!” These are actual words that rang out across PlattForm’s intercom system. They came as no surprise to the people who work here. It’s pretty common for the agency’s VP of Client Services, Joy Booth, to offer snacks over the loudspeakers.

That’s because Joy is constantly reaching out to people, whether she’s touting tasty burritos, mentoring an account executive or advising a long-time client. She’s in the business of building relationships – something Joy says she loves.

Joy began working at PlattForm about 9 ½ years ago as a Media Analyst. She quickly found that her strength lay in building solid relationships with stations and media representatives.

Since then, Joy has provided a wide spectrum of services to PlattForm. But, whether she was acting as Assistant to the CEO or as Chief Marketing Officer, she has always veered toward her talent: fostering solid relationships.

As VP of Client Services, Joy isn’t just responsible for the relationships she has with PlattForm account executives and coordinators. She also works to promote excellent communication between her team members and oversees the relationships they build with clients.

“Hands down – what I love about my job is developing people’s strengths and watching them grow. It’s what gets me excited,” says Booth. “It’s what makes me love coming to work.”

Joy also strives to maintain the high level of service provided by the Client Service department. That’s why every member of her department, including Booth, participates regularly in coaching sessions.

“We have a close-knit, warm environment despite our size,” says Booth. PlattForm totes the largest employee base in terms of Kansas City agencies.

If asked, PlattFormers will tell you the thing that sets the agency apart is the fun, creative environment. And, most PlattFormers will also tell you that Joy Booth has a lot to do with creating that environment.