When it comes to following up with an inquiry, don’t wait: The most significant factor for converting inquiries to enrollments is making live contact quickly – the more quickly you respond, the more likely the inquiry will convert.
Our research and experience* indicate calling an inquiry:
- In the first minute increases the likelihood of conversion by 391% – calling within 2 minutes almost triples conversion...
This is the question. Whether verifying potential inquiries, remarketing non-successful records, or performing quality assurance audits, it seems every vendor now utilizes a call center. But how do we distinguish the good from the bad? These are the top 3 things to look for when deciding if a call center is right for you.
Quality call centers have nothing to hide. Mediocre ones do. First,...